THE CASE STUDIES AND TESTIMONIALS
Please browse through genuine customer case studies and testimonials. |
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Heat Recovery Heat Pump Ventilation Case Study for a Zero Carbon self-build in 2003 and still going strong, thanks to Total Home Environment! Please click here to enter pdf document. |
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Heat Recovery Ventilation Case Study for the first Passivhaus Standard Social Flats in the UK. 3 houses were so well insulated they didn't need a heating system thanks to Total Home Environment. Please click here to enter pdf document. |
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Heat Recovery Ventilation Case Study for Sustainable Timber Frame Ltd in their client's 6,000sqft nuclear bunker conversion/extension.Please click here to enter pdf document. |
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Central Vacuum Case Study for Julia Chamberlain in her 5,500sqft newbuild/retrofit home. Please click here to enter pdf document. |
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Vicci Lewis - 26/05/2011
"Just a quick note to say how good your installer was. He was professional, diligent, tidy and the pipework is exceptionally neat" |
Patricia O'Brien - 10/03/2011
"I would like to thank you for the engineer who attended to service my Genvex system, and my Electrolux vacuum system. He was polite, very knowledgeble, and very helpful. Thank you, and congratulations on employing such an excellent engineer" |
Tabassum Sharif - 04/02/2011
"Thank you for a wonderful service and all your help!" |
Bev Pearson - 30/10/09
"Thank you for your usual swift and useful response... especially the design manual. My husband found that very useful and was very impressed with the clarity of the instructions. Our central vacuum system is now installed and functioning perfectly..." |
Phil Trocki, Powys - 26/04/09
"Thanks very much for the work involved with supply and installation of our heat recovery unit and central vacuum. We have been running the HR unit... and it is easily providing enough heat for the whole building without using the ground floor UFH system. The experience has proved to be one of the most straightforward and least stressful elements of our new build..." |
Carol Long, Hawthorn Environmental Service Ltd - 22/01/09
"... it has solved our condensation problems - it's had a good test this winter and there has been no condensation, which is a really good improvement as far as we're concerned... We now feel we can clean up and redecorate around the windows to get rid of the old mould/condensation marks.
... It doesn't take a lot of energy (& our electricity is from Good Energy) and it's lovely not having insects coming into the house!" |
Sheila Best, Kent - 24/09/08
"following the visit of your engineer on Saturday...grateful I am to you for attending to the problems we have experienced with our SMART central vacuum system. The customer service we have received since contacting the USA has been second to none. T.H.E’s prompt attention to our plight has exceeded our expectations and we have not hesitated in telling our many friends and family of the brilliant service we have now received... The engineer was polite, courteous and concerned about the difficulties we have experienced.
I would also like to mention that we are hoping to build another house/houses soon, having just bought some land for development, and we will most certainly be seeking to install a T.H.E central vacuum system within that project.
So, well done T.H.E, a little customer service goes such a long way and we are most definitely satisfied customers who look forward to dealing with your company again..." |
Mrs Rumford, Northampton - 05/04/07
"...The brush was delivered by post the day following my order. If only all companies were this professional!"
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Mrs Bowes, Norfolk - 19/02/07
"Thank you for coming out so far..."
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Mr Reed, Surrey - 04/01/07
"...brilliant service I won't forget!"
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Mr P Honey, Berkshire - 07/11/06
"...Colin was amazing - working out how to get pipes from cellar to attic, getting into small places and staying cheerful. He said it had been one of the most difficult jobs he'd undertaken. A great job. Well done!"
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M Matthews, Carmarthenshire - 11/10/06
"Thank you for your help with the order and your prompt response to the enquiry..."
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Mr Cutforth, Wiltshire - 05/09/06
"Joe was bionic. I have never seen anyone work as hard and he was great at problem solving."
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Julie Veysey, Miami Beach House in Exeter (on Channel 4's Grand Designs)
"...Both their product and customer service are excellent..."
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Mrs Boddington, Manchester - 18/01/06
"...thanks for your wonderful customer service Mhorag."
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RMT Builders Ltd, Warwickshire - 24/11/05
"I am writing to say how delighted, we at RMT Builders Ltd are in our dealings with members of your staff...Based on our good experience with your company, we will be putting your central vacuums systems in our residential developments that warrant such a system."
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Joan Beacon, Hertfordshire - 01/10/05
"...thank you for being so helpful and prompt." |
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B Tomlinson, Living Villages, Shropshire - 27/07/05
"...I would also like to comment on the efficiency and neatness of the work done by your installation team on the retro-fit project during our absence from the property. Not an easy job by any means but the house was left clean and as undisturbed as possible."
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A Wadham, Essex - 22/04/05
"I would like to express my sincere thanks to Total Home Environment Ltd for the prompt and efficient service which I received...I was very impressed with the professional approach..." |
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Mrs Wu, Liverpool - 26/08/03
"...thank you for being so understanding and helpful over supplying and installing all the ventilation units. I am very pleased with all the work..."
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Mr Wakerly, Milton Keynes - 27/12/02
"I would like to open my letter with a word of thanks for the very prompt action you have taken with my request for a replacement PCB for my vacuum system. I phone on Friday 20th Dec, you sent it on Monday 23rd Dec and it arrived at 7.30am on Tuesday 24th Dec!..." |
Mr & Mrs Bosse, Herefordshire - 26/06/99
"You recently installed a heat recovery ventilation system and a central vacuum system in our new Scandia Hus timber frame dormer bungalow. We felt we would like to express our pleasure and satisfaction with both products and to thank you for the professional and workman-like way in which you installed them. We will be pleased to recommend your company..." |
